Northbourne Medical Centre
193A Upper Shoreham Road, Shoreham-by-Sea, Shoreham, England, BN43 6BT 162 reviewsReviews
There is nothing that could be improved as the care therefore give me is excellent.
Dear Patient It is lovely to hear such wonderful feedback, I will make sure this is passed onto all staff members. Best wishes The Practice Management Team
I came in with queries as my husband has had an accident, resulting in a hip replacement, abroad.
Reception staff could not have been more patient and helpful.
(I did notice how intimidating it can be when other patients wait at the desk.)
Dear Patient Thank you for submitting your feedback. We appreciate you taking the time to leave such great feedback about the reception team. Best wishes The Practice Management Team
Polite, on time, listened and reassured.
Dear Patient Thank you for your positive feedback. Kind regards Northbourne Management Team
This is integrated care at its very best ..... Reception, Doctor, Phlebotomy, Pharmacy, Practice nurse, .........
A call to make an appointment, with the practice reception triage resulting in an appointment that day (1 hour later) - they assessed my need being more urgent that I.
Fantastic, considered and clear initial diagnosis from Dr Pike
Immediate referral for blood tests and with Southlands Hospital next door - easy. Went straight over but clinic had backlog (it happens) but it was great to be told it would be a long wait with the suggestion to come back that afternoon. Thank you
On return, a 30 minute wait for the blood test - thats perfectly acceptable.
Results sent back to Dr overnight, who then followed up with a call (as promised) to me to give results. This meant I could get to my job in London rather that having to work from home to attend an appointment back at the surgery (thank you)
Prescription and information waiting for me at surgery reception
Prescription dispensed immediately from chemists (attached to the surgery) - with helpful advice from the pharmacist, with offer of follow up telephone call next week to check medication OK
Call that evening from Dr to confirm follow up appointment with nurse for tomorrow.
Having access to all these specialists to help with my healthcare has been quite remarkable. Having the doctor, blood tests and pharmacy all on the same site is brilliant meaning I am able to move around the system with speed (in hours rather than days) but the healthcare professionals involved who play their part with professionalism, care and compassion are a joy. Whilst the surgery, pharmacy and hospital are all separate parts it feels like they are working in harmony together.
Dear Patient Thank you for your wonderful feedback, It was a pleasure to read. We will make sure all staff members read your positive views. Best wishes Practice Management Team
Freya the nurse was very knowledgeable and caring. I think an asset to this practice. She gave me a thorough check up.
Thank you for your review. Best wishes Practice Management team
Resources
Short link to review Northbourne Medical Centre: http://iwgc.net/eb66x